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Improving Communication in the Workplace

Leadership, Psychosocial Factors
225 1hr
This course will focus on the effectiveness of evidence-based leadership communication methods and processes to mitigate psychosocial hazards in the workplace and influence organizational performance.

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Welcome to Improving Communication in the Workplace. This course will focus on the effectiveness of evidence-based leadership communication methods and processes to mitigate psychosocial hazards in the workplace and influence organizational performance.

The World Economic Forum’s Future of Jobs Report 2018 states, “Emotional intelligence, leadership and social influence as well as service orientation also see an outsized increase in demand relative to their current prominence.” This course focuses on equipping leaders with the core skills to connect and engage teams and individual team members.

Who is this course for?

This program is aimed at leaders and frontline managers seeking to build their capacity in effectively communicating with their team members and as a collective team to improve organizational productivity, engagement and trust.

Learning Outcomes

The importance of effective leadership communication
How to identify key barriers to effective leadership communication
Building a resource to connect with others using coaching questions
Which listening skills can be used to build rapport, trust and relationships
How to facilitate team communication and processes to ensure clarity of purpose, goals and roles

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FAQs

Certificate FAQs

I am a Work Wellness Institute member. When will I receive my certificates?

If you hold a membership with Work Wellness Institute, a certificate of completion will be sent to your email after meeting the requirements of the e-course or webinar.

Please note that a minimum 50-minute attendance is required to be eligible for a certificate of completion.

Who is eligible for certificates?

You are eligible to receive a certificate if you fulfill the following.

  • For live events and facilitated e-courses, you must attend at least 50 minutes including presentation and Q&A, as well as filling in the required fields in the post-survey
  • For self-paced e-courses, you must complete all required components including surveys

Notes:

  • Work Wellness Institute Members receive free unlimited certificates automatically

How quickly can I expect a certificate to be delivered to me upon completion of the webinar? 

After the completion of a course on e-campus, or a live webinar session, you will receive an automated certificate in less than 15 minutes.

If you do not receive your certificate, please check your spam folder before contacting us at [email protected]

Note: You are only eligible to receive a certificate if you fulfill the following.

  • For live events and facilitated e-courses, you must attend at least 50 minutes including presentation and Q&A, as well as filling the required fields in the post-survey
  • For self-paced e-courses, you must complete all required components including surveys

I received an email saying that I need to register as a member to obtain a certificate, but I am already a member. 

This may be due to the mismatch of information during registration, please be consistent with names and email addresses when registering for webinars and/or creating your account on e-campus.  Please contact us at [email protected] to investigate the error.

What courses can I take to receive certificates? 

All courses and live events are accredited. Members receive free automated certificates.

How do I know which accrediting organization has pre-approved the course or webinar?

You will see an organization accreditation seal on the course or webinar webpage.

How can I receive an SHRM code?

SHRM codes are provided upon request. Please contact us at [email protected]

Any other membership or certificate questions? 

Please contact us at [email protected]

Our team will respond to your email within 2 business days.

 

 

Membership FAQs

How do I become a member? 

Visit our membership page for individual and corporate membership information as well as a link to register.

What is the difference between both memberships?

Individual memberships are directly affiliated with the Work Wellness Institute and include voting rights at the Annual General Meeting. The list of individual membership benefits can be found at the top of the membership page.

Corporate memberships are Corporate organizations that have partnered with the Work Wellness Institute to have access to membership benefits for all its employees. This membership includes additional perks beyond the individual membership. Voting rights at the Annual General Meeting are 1 vote per organization. For more information regarding the unique benefits of a corporate membership, please reach out [email protected]

Any other membership or certificate questions? 

Please contact us at [email protected]

Our team will respond to your email within 2 business days.

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