Welcome to Improving Communication in the Workplace. This course will focus on the effectiveness of evidence-based leadership communication methods and processes to mitigate psychosocial hazards in the workplace and influence organizational performance.
The World Economic Forum’s Future of Jobs Report 2018 states, “Emotional intelligence, leadership and social influence as well as service orientation also see an outsized increase in demand relative to their current prominence.” This course focuses on equipping leaders with the core skills to connect and engage teams and individual team members.
Who is this course for?
This program is aimed at leaders and frontline managers seeking to build their capacity in effectively communicating with their team members and as a collective team to improve organizational productivity, engagement and trust.
The importance of effective leadership communication
How to identify key barriers to effective leadership communication
Building a resource to connect with others using coaching questions
Which listening skills can be used to build rapport, trust and relationships
How to facilitate team communication and processes to ensure clarity of purpose, goals and roles