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Connecting the Dots: Optimizing Human Capital Investments for Better Business Performance

Human Resources, Leadership, Future of Work
Free 1hr

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For most, if not all employers, health benefits represent a substantial organizational cost. An opportunity exists to examine which elements of benefits are a cost of doing business and which are strategic investments in workforce human capital.

When considering investments, organizational outcomes include a broad array of dimensions, including healthcare cost and outcomes, workforce performance, safety, work quality, and employee engagement.

This session will provide a framework for a broader organizational approach to workforce health, well-being and performance, including a structured metrics framework for evaluation of business impact of specific program interventions.

Learning Outcomes

A broader approach to evaluating the business impact of investments in workforce human capital
How operationalizing organizational policies and practices can affect workforce performance
How workforce well-being strategies can have a meaningful impact on workforce performance
How metrics-driven approaches to understanding and focusing efforts to improve workforce performance and the associated business value.


For almost 30 years, Dr. Wendy Lynch has been making the connection between human and business performance. Her career has included roles as faculty at the University of Colorado Health Sciences Center, Vice President of Strategic Development at HCMS Group, Principal at Mercer Human Resource Consulting and on the Board of Directors for two publicly-traded companies. Now Dr. Lynch serves as Co-Director of the Center for Consumer Choice in Health Care at the Altarum Institute and runs her own consulting firm. A frequent speaker, and author of over 100 articles and reports, Dr. Lynch has also published two books: "Who Survives?" and "Aligning incentives, Information and Choice."

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